Returns and Exchanges Policy

Returns & Exchanges Policy

Returns and Exchanges
Our return and exchange policy is valid for 30 days from the date of purchase. We regret that we are unable to offer refunds or exchanges after this 30-day period.

Eligibility for Returns or Exchanges
To be eligible for a return or exchange, items must be unused and in the same condition as when you received them, with the original packaging. A receipt or proof of purchase is required to process your return or exchange.

Refunds (if applicable)
Once we receive and inspect your returned item, we will send you an email confirming receipt. We will then notify you whether your refund has been approved or rejected. If your return is approved, your refund will be processed, and the amount will be credited to your original payment method within 10-20 business days.

Late or Missing Refunds (if applicable)
If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account.
  2. Contact your credit card company, as it may take some time before the refund is officially posted.
  3. Contact your bank, as there could be processing delays.
    If you have completed all of these steps and still haven’t received your refund, please contact us at contact@ookona.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@ookona.com , and we will assist you promptly. If you would like to exchange for a different product, please contact us to discuss options and availability.

For defective or damaged items, we kindly ask that you provide clear photographs of the product and the damage. This will help us to process your exchange or return as quickly as possible.

Shipping
To initiate a return or exchange, please contact us at contact@ookona.com, and we will provide you with shipping instructions. You will be responsible for the return shipping costs, and please note that shipping costs are non-refundable.
The time it takes for your exchanged product to reach you may vary depending on your location.
For items valued over $100, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the safe receipt of your returned item.